Is your shop or service bay involved in the TPMS service/retail industry? Gain an edge on the competition by incorporating the 4 following TPMS practices in your standard procedures:
Educate your technicians and managers about all key aspects of TPMS including typical sensor life expectancies, benefits of TPMS to the customer, different sensor styles and options, the need to service sensors regularly with service packs.
Ensure that you have the right TPMS programming and scan tool so you can test, copy, create sensors, access OBD connections, and view critical relearn procedures
Ensure all shop personnel are aware of your procedures and expectations to ensure you service TPMS as designed by the OE manufacturer.
4) Make TPMS a profitable part of your business
There are always opportunities to increase your revenue!
In 2011, the Tire Industry Association and the National Highway Traffic Safety Administration got together to address scenarios that tire dealers and service bays commonly face when performing service on vehicles with dead or defective TPMS sensors. One of the major scenarios that service bays across the nation encounter is a matter of cost and the customers willingness to replace one or more defective TPMS sensors. Without the proper training and education, technicians and staff may have a difficult time explaining the importance of TPMS and why replacing defective sensors is beneficial to the customer. Due to the lack of TPMS training, some service bays simply remove the sensors and deactivate the system all together. A decision like this puts both the customer and service bay at risk. If the customer gets into an automotive accident that can be attributed to under or overinflated tires, the service bay can be held responsible for neglecting to properly service the vehicle’s standard safety equipment. It is in fact, illegal to disable a TPMS system, regardless of whether replacements are cost-prohibitive for the customer.
Title 49, U.S. Code 31022(b) of the Motor Vehicle Safety Act (MVSA): Prohibits a manufacturer, distributor, dealer, or motor vehicle repair business from knowingly making inoperative any part of a device or element of design installed on or in a motor vehicle in compliance with an applicable motor vehicle safety standard.
TPMSDirect is your #1 source for the latest in OEM TPMS technology, industry news, and technical know-how. If your service bay is interested in incorporating TPMS service into its standard procedures, please email us at Customer.Service@TPMSDirect.com for more information.